Posted by Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work.
Customer Operations Specialist Deal Management Romania
Contract Management:
• Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
• Execute contract legal and fiscal requirements, working with local legal
• Follow-up directly with customers on missing contract documentation
• Ensure contracts are signed and stored in line with local country requirements
• Review contract performance
• Own contract documentation archiving and termination of customer contracts
• Support preparing for tender bids
Account Management
• Telephone and email contact with customers to generate opportunities
• Proactively promote and explain the Customer Value Preposition to customers.
• Share with customers pre-agreed or standard offers. (Preparing and proposing the upsell offers for existing customers within the pre-defined ranges, or ask on – shore sales Team to prepare the upsell offer
To be successful in that role you need:
• Romanian Language Proficiency – C1 and English Language Proficiency – B2
• Bachelor’s degree preferred (Business related major) or equivalent experience
• Previous experience in Customer service or operations
• Experience in Microsoft Office
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs
• Able to demonstrate a continuous improvement mindset
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities