Tata Consultancy Services TCS is an Indian multinational information technology services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 149 locations across 46 countries.

Tata Consultancy Services TCS Hiring Graduate

Tata Consultancy Services TCS is Recruiting for Graduate Entry Level Freshers role to experience professionals in various domains such as Technology, Engineering, Operation, Finance, Supply Chain, Management, Sales and Marketing and many more

Job Overview

Associate – Telecom Order Management / Order Processing

Job Responsibilities:

• Ensure processing of all Work Orders (TT) for fixed line businesses in the client provided CRM applications with the given SLAs and quality metrics.
• Understand the client requirement and provision the services and close the WOs in the systems
• Key tasks include validation of orders, Vendor qualification, Pricing and rate management.
• Take complete ownership of the cases and ensure closure of the WOs successfully
• Identify process improvement opportunities and implement the same in consultation with TLs
• Inter-department coordination for Order exception/execution management.
• Data Integrity Check and validation during Order execution.
• Work on scheduling different activities and notify end customer
• Manage end to end project till completion
• Take follow up, coordinate with different teams, stake holders and customer,
• for timely closure of project
• Escalate issue to respective team/person
• Sending timely notification to end customer related to project
• Handling customers queries/complaints and divert them to concern department

Qualification:

BSC / B.Com / M.Com/ BA / MA / MBA / IT Graduate, BCA etc.

Experience:

1-3 years of Telecom experience preferably in Telecom fulfilment activities, Experience of working in Telecom related processes, understanding of overall Service Fulfilment process for a Telco, Understanding of Carrier services, circuit provisioning, Order orchestration.

Job Requirement:

• Ability to use e-mail, internet, and other software
• Excellent communication and interpersonal skills
• Fluency in English
• Demonstrated approach to problem solving

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Team Member

1 – 5 years of experience

Job Requirements

• Excellent communication and interpersonal skills.
• Demonstrated approach to problem solving.
• Good knowledge in telecom end to end processes.
• Exposure to telecom technologies such as FTTx/HFC/FW etc.
• Exposure in Trouble-ticket systems
• Readiness to work in Australian shifts (24 X7)
• Readiness to work in blend process (Calls, Chats and Back of house).

Job Responsibilities:

• Part of the Telecom team handing customer complaints
• Key tasks include trouble-shooting, trouble-ticket management, fault management
• Identify and diagnose problems (incl. root cause analysis –system checks and the identification of issues)
• Other characteristics, competencies & leadership qualities:
• Be reliable and deliver on your commitments.

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Web Crawler

Job Description

• Good communication skills- Both verbal and written
• Excellent comprehension and problem solving skills.
• Flexible to work in shifts as required by the business.
• Team player and work in different teams.
• Good skills in internet browsing and website technologies.
• Good skills in MS Office.
• Good to have the course completion/certification in any of the web development languages.

Quaification:

UG/PG from a computer application background with basic knowledge of HTML/XML and JavaScript
Minimum of 2 years experience of working in website technologies

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Customer Support

Kolkata | 1 – 6 years of experience

Desired (Technical/Behavioral Competency)

• Experience in Front Office Customer Service operations is mandatory
• Must have Email & Chat customer service experience
• Capability to work under pressure in a dynamic business environment
• High degree of accountability and excellent interpersonal skills
• Ability to deal with ambiguous scenarios and come out with workable solutions
• Customer focus, Drive for results and ability to take ownership
• Strong English communication skills – both spoken and written
• Flexible to work in 24*7 shift environment
• Open to work during weekends
• Ability to complete an assignment within stipulated timeline
• Should be a team player
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Good-to-Have

• Good coordination and interpersonal skills
• Responsibility of / Expectations from the Role
• Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.
• Minimum 2-3 years of experience in customer service projects in international process
• Excellent English communication skills – both spoken and written

TCS Salary Details:

The salary for this position ranges decide as per company norms, The exact pay will depend on the candidate’s skills, experience, qualifications, location, and applicable employment laws.

TCS Salary Range

A more specific breakdown of compensation depends on experience and role:

Entry-Level & Freshers

Assistant Systems Engineer: ₹3.0 Lakhs – ₹4.0 Lakhs per year

Assistant Systems Engineer (Fresher): 3 LPA – 4 LPA

Systems / Software Engineer: 3.5 LPA – 7.5 LPA

Software Trainee: ₹3.2 Lakhs – ₹3.7 Lakhs per year

Mid-Level Roles (Engineering & IT)

System / Software Engineer: ₹5.5 Lakhs – ₹6.0 Lakhs per year

IT Analyst: ₹10.5 Lakhs – ₹12.0 Lakhs per year

IT Analyst / Senior Engineer: 6 LPA – 12 LPA

Senior Manager / Consultant: 15 LPA – 20 LPA

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