Reliance Industries Limited is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion. The Group activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications. Reliance Industries Ltd is India first private sector company to feature in Fortune Global 500 list of World.
Technical Helpdesk Executive / Customer Support Engineer/Technician in Reliance Jio
THO is available to manage all technician call interactions as per the roaster within parameters, inclusive of calls, video Chats and other tasks.
Regularly update his technical skills through interactions and learning from team leader.
Follow the Standard operating procedures given to resolve the scenarios reported at THO
Ensure the online resolution is given to all the calls received by him/her.
Ensure complete ownership is taken for the resolution of the ticket raised and follow-up with the team for
Demonstrates ownership of all Engineer and frontend field team contacts by personally ensuring that any action required is completed as promised.
Seeks to educate the technician at every possible opportunity. Empower Home Care Engineers and frontend team members to use self-care in future and communicate
Email Address: NILIMA.CHOUGULE@RIL.COM
Contact Company: Reliance Industries Limited