HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

HSBC Careers Opportunities for Entry Level Graduate 

HSBC Careers Opportunities for  Graduate Freshers, Entry Level, Mid Level role in various domain such as Technology, Engineering, Finance, Operation, Customer services, Legal, HR, Business, Healthcare, Banking, Investment banking and many more

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Overview:

Middle Office Assistant

The role holder will be part of Middle Office which is a non-revenue generating team supporting activities such as data analytics, deal input (including new deals, post-trade events) and ancillary support activities.

Job Responsibilities:

• Perform day to day transaction flow process for Forex and other kinds of deals at Global Markets
• Input deals booked with clients and other counterparties
• Answer transactions that are raised on bank systems for approvals with the required details
• Perform day and end of day checks and reconciliation
• Facilitate activities related to client onboarding – Evolve documentation, Hedging documentation
• Generate MIS reports as required from time to time
• Collate data and perform supports desk heads in analytics
• Any other activities relevant to the above tasks
• Sharing best practices and on-the-job training to wider team where required

Qualifications:

• At a minimum the candidate should hold a graduation degree
• Ability to speak and understand English
• Efficient time management and ability to multi task work and priorities to meet defined deadlines.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behaviour in line with HSBC values throughout
• Strong working knowledge on MS Office
• Power BI skills, access macro skills preferred, ability to use basic coding to improve data processing
• Familiarity with typical onboarding documents / regulations will be preferred

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Data Management Analysis

Job Responsibilities:

• Data Collection & Preparation
• Performance Reporting
• Insights Generation
• Stakeholder Collaboration
• Continuous Learning
• Documentation
• Process Improvement & Automation

Qualifications:

• Bachelor’s / Master’s degree (or final year student) in Mathematics, Statistics, Computer Science, Engineering, Economics, or related field.
• Fresh graduates from good colleges are welcome.

Preferred Qualifications

• Prior experience working within agile methodologies is highly advantageous, reflecting an ability to adapt to evolving priorities and deliver value incrementally.
• Strong analytical and problem-solving skills, with the ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to collaborate effectively within cross-functional teams and thrive in a fast-paced, dynamic business environment.
• Basic knowledge of data analysis tools (e.g., Excel, SQL, Python, Cloud Query (like BQ SQL)) are mandatory.

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Contact Centre Representative

• Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
  Values diversity amongst team

Job Requirement:

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills.
• Good prioritizing, planning and organizing skills.
• Adaptable and flexible to change.
• Domain Knowledge required.
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required

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