Posted by Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.
Processor – Fresher
Location: Noida, Gurugram, Chennai, India
Job Description :
The Processor is responsible for processing all activities related to client benefits plans as set up in TBA , while meeting and exceeding client Service Level Agreements.
The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
Consulting Skills, Client Knowledge And Client Service:
Prioritizes work as required in order to effectively respond to client needs
Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
Ensures knowledge of client plan provisions and supporting documentation is current and updated
Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
Participates & contributes in daily huddles and status meetings
Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
Creates/ updates SOP where and when required . Work with other supporting groups to enhance procedures and eliminate wastage.
Qualification:
Fresher :B.Com, B.A., BBA, BHM (2018/2019)
(Except B.Sc. IT, B.Sc. Stats, BCA, Maths, Eco Hons., MCA, BE, B.Tech, Full time MBA).
Experienced- Any Art& Commence can be considered Except BE/BTECH/MCA
0 months 2 years work experience in back office or similar transaction processing
Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
Should demonstrate good written & verbal communication
Preferred Experience
Previous experience from Outsourcing and possessing good social skills
Interview Process:-
1) HR Round
2) Online assessment (Questions related to Mathematics, Reasoning, English, Grammatical, behavioral)
3) Operations round
Required Candidate profile
1. Candidate should have Good communication in English
2. Logical & Analytical skills is required
3. Flexibility to work in 5pm-3am shift environment
4. Should have Experience in Non voice/ backend/ BPO/Customer service/Transaction Processing related.
5. Fresher 2019 Arts & Science Graduates with no standing backlogs/ Exp in BPO Domain can also apply