Posted by For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.
Service Delivery Analyst – United Kingdom
Job Description:
The role holder works as part of the Client Service Centre. They will provide service delivery support to Print Services customers throughout the UK, specifically providing service level management & reporting, data analysis & trending and billing tasks. Some day to day task may involve:
Exceeding expectations, providing a first-class customer experience
Producing management information and dashboards
Audit Incident, Event and Request data.
Audit and maintain asset databases
Collating and validating service data for the purposes of billing
Supporting Commercial Managers with the preparation and upload of billing data
Supporting Delivery Account Managers with the preparation and delivery of service review packs
Supporting Helpdesk Managers with service level management
Qualification:
Proven track record in delivery of quality customer service
Excellent IT skills, specifically Excel (Pivot Tables, VLookup etc.), PowerPoint and SharePoint
Strong organisational skills, able to prioritise and manage workloads
Exceptional communication skills
Understanding of ITIL methodologies and/or experience of IT helpdesks
UK Passport
Candidate will be required to complete a Baseline Personnel Security Standard (BPSS) for this role.