Amazon.com, Inc., is an American multinational technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Microsoft
Digital Devices and Alexa Support Associate (Work from home)
Dedicated to problem resolution
Demonstrate a positive attitude
Be able to resolve a conflict
Are patient and helpful
Able to avoid jargon and explain complex concepts
Are responsible in any given situation
Able to collect data accurately to identify solutions
Able to use multiple tools
Use situational judgement to determine actions
Have a detail-oriented working style
Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
Ability to problem solve
Awareness of latest trends and developments in the technology industry
Demonstrate the ability to apply knowledge to new situations
Be able to use judgement and common sense to answer customer questions
Demonstrate willingness to share knowledge with team members and customers
Consistently curious about technology
Excellent English communication skills (written, comprehension and verbal)
Ability and willingness to communicate with others
Ability to demonstrate empathy
Ability to use effective questions
Ability to demonstrate active listening
Ability to communicate in a positive manner
Good comprehension skills – ability to clearly understand the issues customers present
Minimum qualification is High School Diploma
Flexible working schedule
Ability to work overtime as required by business – as much as x hours a week, most often occurring in the weeks surrounding the holiday season.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Maintain regular and reliable attendance, including the daily schedule as assigned.
In order to work from home it is necessary to have an Internet connection speed of 25mb for download and 2mb for upload (wired connection not Wifi).