Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. It is considered one of the Big Tech technology companies, alongside Amazon, Google, Microsoft and Facebook.
Customer Journey Strategist, AppleCare Digital
We are seeking a hardworking Customer Journey Strategist to lead customer success for the most impactful journeys across Apple’s digital support ecosystem. This position encompasses business analysis, planning, partnerships, customer evangelism, and creative, innovative thinking. It requires strong leadership and a curiosity and passion for solving problems in ways that improve customer experiences. You are a forward-thinking storyteller, a natural builder of relationships, and an informational voice for product and content partners. Cross-functional teams trust your input and mentorship. Business partners have faith in your strategic ability. You connect the dots.
Passionate about our mission to build innovative, interactive, multifaceted experiences to help customers.
Self-motivated and proactive, with confirmed creative and critical thinking capabilities.
Self-sufficient in analyzing and drawing conclusions from raw and refined product data.
Ability to be in the details, and apply those takeaways at a strategic level.
Enjoys spearheading projects that are ambiguous to start but lead to important outcomes.
Excels at building and encouraging relationships.
Meticulous organization and project management skills.
Outstanding communication, written and verbal, to all levels of an organization.
Master of storytelling and building presentations; validated understanding of Keynote is a plus.
Proficient with Tableau and spreadsheet software (Numbers, Excel), using formulas and pivot tables.
Past experience in a customer journey, digital marketing, or support function.
– BA/BS in marketing, analytics, or human-computer interaction preferred.
– MBA preferred.