Posted by The Bank of New York BNY Mellon is a provider of investment services and investment management and we are a world-renowned leader in each. When combined, the power of our extensive capabilities can help drive your success in markets around the world. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.
Application/Production Support Analyst
Job Description:
As a Support Analyst, you will be responsible for the maintenance, support, and operations of core software applications. This includes ensuring functionality of applications are aligned with the organization’s priorities and enabling team is responsible for application support, incident, problem, change, and SCM.
Key Responsibilities:
Production Support, Deployment & Migration, and Maintenance for applications as aligned by line of business
Verify the availability infrastructure functionality.
Analyze applications & databases hosted on the servers
Responsible for all Wellness Checks, and if any issues, serve as a primary driver to resolution.
Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.