Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
DATA ENTRY PROCESSOR
Support the complex / critical jobs on a daily basis with high personal diligence in carrying out work with primary focus on Compliance, Quality, Timeliness and Productivity
Ensure high level of integrity in self and team execution of tasks
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.
Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions
Proactively communicate the progress on tasks, failures, resolution and status on time
JOB KNOWLEDGE, SKILLS AND ABILITIES:
Able to work for long periods sitting at their desk and staying focused on accomplishing the work required for the day
Basic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processes
Positive, proactive work ethic
Works well with others
Good communications verbal and written
Good skills with keyboard, numeric entry, and use of a mouse
Ability to learn prescribed Work Instruction and follow the steps required to perform their assigned work
Willingness to let their leadership know when they do not understand a situation or action needed to get help
Good at maintaining required documentation or notes for the work performed.
EDUCATION / WORK EXPERIENCE:
Must have 1+ years of relevant work experience
High school diploma