Cummins is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products.
Information Technology Admin
This is an exciting opportunity in Omaha, NE or Kansas City, MO for an Information Technology Administrator.
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.
Performs IT support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require the ability to install, configure, or disposition IT hardware and/or application issues.
Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Assists with additional IT responsibilities as assigned.
Responsible for providing preventative maintenance on IT systems and networks including but not limited to monitoring system performance and accuracy, performs root-cause analysis to identify issues, monitor and executes help desk tickets providing thorough documentation of resolution, diagnose and evaluate hardware failures on business provided computing equipment.
Maintains a clean, professional personal appearance at all times, in accordance with all company standards for professional appearance.
Provides support for VOIP phone system as well as complete hardware, software, reassigns, and surrender requests. Provide support for Apple and Android devices.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Experience:0-2 years’ experience in a technology field is required.
Ability to work independently with remote supervision and present a customer-focused approach to their work.