Posted by Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
IT Application Management Specialist
Job Description:
As a Specialist, you will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.
Responsible for providing phone and electronic based support.
Assists customers in analyzing technical complications, determining problems, and provides resolutions. Analytical ability is required in order to resolve technical issues.
Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
Ensures proper escalation procedures are followed, detailed ticket documentation.
To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
Essential Requirements
1-2 years of related experience in Service Desk and Technical Support
ITIL qualification is preferable
Experience in supporting Windows Operating System setup
Excellent customer service skills
Willing to work on shift (24×7)
Desirable Requirements
Bachelor’s degree in any discipline.
Fresh graduates are encouraged to apply