Facebook is looking for an Executive Support Technician to provide world-class support to our executive team. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position.
Executive Support Technician
Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues.
Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.
Establish trust and maintain a high level of confidentiality for all VIP Operation activities/tasks.
Innate understanding of urgency and the escalation of issues quickly when appropriate.
Establish relationships cross functionally to drive escalations to closure.
Perform software and hardware configuration across diverse platforms.
Setup and support mobile devices including both Android and iPhone.
Recommend new and upgraded technologies based on industry trends that would increase efficiency and/or effectiveness of the executive team.
Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Bachelor’s degree in Computer Science, related field or equivalent experience.
3+ years of experience in enterprise IT support.
2+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.
2+ years of experience working directly with Executive and Director level employees.
Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).