Overseas Jobs in Oracle Corporation for Freshers | 0 - 2 yrs | Canada,Europe careerforfreshers

Oracle is Hire for Entry level position | Asst. Analyst | Business Operations | 0 – 2 | Bengaluru

Oracle PartnerNetwork offers partners a set of help options which consist of both digital and human-to-human assistance. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through Partner Assistance for questions that cannot be self-serviced.

A&C Partner Assistance Specialist-20000QLG

Job Description:

Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

  • Requirements :
  • Work involves some problem solving with assistance and guidance in understanding and applying
  • company policies and procedures.
  • Works within defined procedures and routines with limited autonomy.
  • Problem solving involves research and verification.
  • Includes new graduate entrant with no professional experience; trainees, interns. Entry level position.
  • Prefer 0-2 years of experience and good communication skills.
  • Experience in a Customer Service role
  • Advanced level of English
  • Demonstrates troubleshooting skills
  • Excellent communication skills
  • Experience in working with defined processes but also able to deal with new scenarios
  • Proven time management skills (plan, prioritize, organize work)
  • Diplomacy (you may be talking to executives or business owners of Oracle partners)
  • Displays strong tenacity and drive to get things through to successful closure

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