Shell Global is Recruit for Entry Level Graduate | Analyst | Customer Operations | 0 - 1 yrs | Apply Now

Shell Global is Recruit for Entry Level Graduate | Analyst | Customer Operations | 0 – 1 yrs | Apply Now

Shell in sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide,

Customer Operations Specialist – Deal Management with French

Job Description:

  • You will cooperate with Account Managers to provide in onboarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.
  • You will be the owner of pricing and the contract set up, amendment and management process.
  • You will also support preparing for tender bids, follow up directly with customer on missing documentation and work with local legal experts.
  • As Deal Management Specialist you will set up and maintain pricing data, including confirming pricing, increases and changes.
  • You will be responsible for chargebacks and rebates implementation, investment deals, invoice accuracy and resolving disputes.
  • You will be responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness.
  • You will act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues

Requirement:

  • Bachelor degree preferred (Business related major) or equivalent experience
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office; GSAP/ H3 experience preferred
  • Possess a strong Customer service ethic and ability to understand, meet and champion the
  • Customer’s needs, while staying within the policies and procedures of Shell
  • Understand Shell’s Play Book and customer value proposition
  • Able to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

Apply Now