Posted by Tata Consultancy Services TCS is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
Role: Service Desk / Specialist
Experience Range: 1 – 4 Years
Location: Pan India, Bangalore
Job Function : TECHNOLOGY
Job Id: 249952
Desired Skills: Service Desk
Posting End Date: 30-Dec-2022
Job Description:
· Hands-on experience in Service Desk.
· Hands-on experience in Service Desk and the next-level support teams.
· Experience in Possess deeper technical desktop knowledge than Service Desk agents.
· Experience in Level 1.5 team should be warm transferred over by Service Desk.
· Experience in Remote Deskside Support will provide incident and request management support to all End Users.
Qualifications : BACHELOR OF ENGINEERING
Good to Have:
· Good understanding of Knowledge management for incident resolution.
· Excellent critical thinking and problem-solving skills.
· Knowledge in Request Management.