At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it.
Technical Support Technician
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
Demonstrate good judgment in analyzing information to make routine decisions.
Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
LearnDell technologies products & services and should be able to identify how these products and services align to customer needs.
Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
Graduate Fresher to 4 years of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
Excellent spoken and written English
Ability to handle stressful situations.
Goal/Career oriented and self-motivated
Good Knowledge of PC Hardware/Software for desktop & portable systems
Very Good Solutions Positioning Skills
Any relevant Certification/Qualification.